Shipping & Returns

The Pianotek Company is dedicated to customer satisfaction. Exchanges are accepted.  Simply contact our store to receive instructions on returning and exchanging your purchase. The following conditions apply:
Shipping is Non-Refundable*
A 15% Restocking Fee applies (provided item is repacked according to factory standards & without excess wear)
Exchanges are accepted on items with a minimum purchase price of $30.00 
Piano lamps are non-refundable.
All piano lamps come with manufacturers 2 year warranty and are exchangeable for exact, same lamp with matching part number only and if within warranty period.

*Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund

Shipping to  The Pianotek Company is at the customer's expense and varies according to weight, size, shipping type and location. We offer free shipping within the contiguous United States only for orders that are $50.00 or more. All items will be shipped insured. 

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